It's crazy I've been hanging on the telephone waiting for an adviser for about 20 mins. I've been selecting options and holding further, then I finally get someone to actually talk to and they pass me on...so I'm left hanging on again. Just when you think great another person to talk to, they get so far and tell you to hang on, and guess what I'm sat here writing this blog listening to a ring tone again - waiting for someone to talk to me again...
.It's only a catalogue enquiry; how difficult is it to check on an item. Ahh, finally someone with sense- and I am quite curt with her, because I am by now losing the will to live! She deals with my enquiry very well and I apologise for the curtness and explain what has basically pissed me off. It's all to do with new systems and new staff you see!!! Isn't it always? It doesn't make my phonebill worries any better. I hardly use the phone for personal chats anymore, because most of my bill is taken up by phoning companies, governmental lines and colleges at the moment.
Well that's my rant over - I can now relax knowing that they've sorted my account and paid the bill with my cashback earned.......... or have they?????
Count yourself lucky that you've never had dealing with in Virgin Media.
Took me 29 phone calls over a period of 2 months before I was sorted out.
Everyone was very polite, very apologetic and then did nothing.
Ay, signs of the times.
One day a company will discover that the way to real success is to have an efficient customer service department..where customers can speak to real people who actually work for the company and are not just employed by a call centre....usually on the sub continent